Terms
When placing an order, you may pay using your Visa or Mastercard. Educational institutions and affiliated professionals may pay by either credit card or Purchase Order. Our terms to schools are net 30 days. When making a payment, please include our order number(s) covered by your payment.

Prices
Price changes may be necessary and will be made without prior notice. However, the prices displayed on the site at the time you submit your order electronically are valid and will not change. Transportation and insurance from St. Catharines, Ontario are additional. They are calculated and added to your order total at check out. See Shipping.

Shipping
Orders are shipped from our facility. Your shipment will be sent by the most economical and efficient means, unless you specify a preferred carrier when you order. Shipping charges are calculated and added to your order as it is created ($8 minimum), please call customer service at 1-800-387-9393 for actual shipping charge.

Need Your Order ASAP? We use Loomis Air and Purolator Air. Please specify your special shipping requirements in the notes section of the checkout process. Please note that additional charges will be applied to rush shipments.

Additional Shipping Charges
Some chemicals are subject to additional shipping costs due to a carrier's hazardous materials surcharges. Live materials are sent by priority courier and are subject to additional charges. Some items, due to extreme bulk or weight, are also subject to additional shipping charges. We will contact you prior to shipment for authorization of any additional shipping charges.

Damaged Merchandise
Please inspect your merchandise as soon as it arrives. Refer to the Inspection Report included with each shipment if anything appears to be damaged or missing. Materials delivered by motor freight or parcel service should be unpacked and inspected for damage upon delivery. Please notify us immediately if there is a problem with your order.

Returns
If you wish to return merchandise, please write or phone us for authorization. Returned merchandise will be accepted only in clean, resaleable condition and in its original packaging. A 10 percent restocking charge will be applied for merchandise returned more than 30 days from shipment date.

Free preview policy (Educational Institutions Only)
Our free preview policy gives you a full 30 days to review and test any of our products (with the exception of consumables and network versions of software) with no obligation. We even provide free shipping. This is an ideal way for you to make sure your science dollars are well spent and what you order is right for your class.

Customer Service
When writing or calling us about any order on which we have made a shipment, please refer to our order number which appears in the upper left-hand corner of each packing slip and invoice. If you do not have your order number available, please refer to your purchase order number and ship-to postal code.

Thank You,
Boreal Laboratories