100% Satisfaction Guarantee
We stand behind the quality of our products, and we want you to be fully satisfied with your purchase. Our 30-day 100% Satisfaction Guarantee on every product ensures that you can be confident in the products you purchase from Boreal Science – or we’ll give you a full refund, replacement, or credit.
If you are not completely satisfied with your order within 30 days from your date of invoice, we will gladly replace the item, or issue a credit or refund.
To return materials, please contact us first for authorization. Materials will be accepted only if they are in a clean, re-saleable condition. A 10% restocking fee will be charged for materials returned after 30 days from date of invoice.
For returns or questions about your order, contact our customer service department:
Live Materials Delivery & Guarantee
All micro life cultures will be delivered to you within two business days (demonstration plates, microalgae, Nostoc excluded). Call us any time before 1:00 p.m. EST on the required shipping date. Your specimens or cultures will arrive in good condition or we will send a free replacement as soon as the next day. Or, if you choose, we can give you a full refund. Requesting a shipping date on a Monday, Tuesday, or Wednesday ensures that your living materials won’t spend the weekend in a shipping company’s warehouse.
Boreal2 Microscopes Warranty & Guarantee
Boreal2 Microscopes are in a class all their own with features designed to make teaching easier and microscopy more fun.
In-House Technical Support
- Extraordinary, all-inclusive lifetime warranty on ALL Boreal microscopes
- No restriction on ownership
- All repairs done by in-house technicians
- NO cost for parts, labor, or shipping and handling
- Boreal Science Microscope Repair Department is readily available to help with selection, technical questions, and locating spare parts
- Call 1-800-387-9393 for prompt, personal assistance
This is Boreal Science’s only warranty. Boreal Science disclaims all other warranties or guarantees with respect to any products purchased from Boreal Science including, without limitation, statutory, written, oral, express or implied, any warranty of merchantability or fitness for a particular purpose. In no event shall Boreal Science be liable or responsible for any exemplary, punitive, special, indirect, incidental or consequential damages of any kind; or for any products which are abused, altered, or misused by the customer or any other persons or entities or which become defective or non-conforming through the actions or inactions of the customer or any other persons or entities. Boreal Science sole liability and customer's sole remedy for any claim relating to any products purchased from Boreal Science shall be limited to the price paid for such product(s).