Guarantee
To return materials, please contact us first for authorization. Materials will be accepted only if they are in a clean, re-saleable condition. A 10% restocking fee will be charged for materials returned after 30 days from date of invoice.
For returns or questions about your order, contact our customer service department:
Phone: 800-387-9393
Email: borealcs@vwr.com
Fax: 800-668-9106
Live Materials Delivery & Guarantee
All micro life cultures will be delivered to you within two business days (demonstration plates, microalgae, Nostoc excluded). Call us any time before 1:00 p.m. EST on the required shipping date. Your specimens or cultures will arrive in good condition or we will send a free replacement as soon as the next day. Or, if you choose, we can give you a full refund. Requesting a shipping date on a Monday, Tuesday, or Wednesday ensures that your living materials won’t spend the weekend in a shipping company’s warehouse.
Boreal2 Microscopes Warranty & Guarantee
Boreal2 Microscopes are in a class all their own with features designed to make teaching easier and microscopy more fun.
Limited Lifetime Warranty
All Boreal microscopes carry a limited lifetime warranty beginning with the microscope purchase date from Ward’s Science, Sargent-Welch, Avantor or Boreal Science. The warranty for Boreal microscope is available here. A summary of the limited lifetime warranty is:
To the extent permitted by our supplier, warranties provided by the original equipment manufacturer are passed through to purchaser.
One year warranty for electrical and optical components, excluding bulbs, fuses, or the like.
Ten year warranty for gear mechanisms, including focus knobs.
Warranty does not cover routine cleaning, maintenance, or normal wear and tear (as reasonably determined by us), misuse, or mistreatment of any part of the microscope.
Subject to the above warranty terms, a lifetime warranty for material defects and workmanship.
All warranties are subject to a proof of purchase from us or our authorized distributors.
Please retain your receipt or invoice to establish your proof of purchase.
If you encounter an issue with your Boreal microscope that requires repair, please contact sciencehelp@avantorsciences.com to initiate support.
In-House Technical Support
- Boreal Science Microscope Repair Department is readily available to help with selection, technical questions, and locating spare parts
- Call 1-800-387-9393 for prompt, personal assistance
This is Boreal Science’s only warranty. Boreal Science disclaims all other warranties or guarantees with respect to any products purchased from Boreal Science including, without limitation, statutory, written, oral, express or implied, any warranty of merchantability or fitness for a particular purpose. In no event shall Boreal Science be liable or responsible for any exemplary, punitive, special, indirect, incidental or consequential damages of any kind; or for any products which are abused, altered, or misused by the customer or any other persons or entities or which become defective or non-conforming through the actions or inactions of the customer or any other persons or entities. Boreal Science sole liability and customer's sole remedy for any claim relating to any products purchased from Boreal Science shall be limited to the price paid for such product(s).