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Troubleshooting Tips

If you need some additional assistance setting up an online account, placing an order, or navigating the new, we're here to help! We've provided some answers to commonly-asked questions.

If you don't see the answer you are looking for here, you can get immediate answers and assistance in a Live Chat with a Boreal Science Representative. Available from 8:00am - 5:00pm EST, our Boreal Science team is on call for on-screen problem solving. You can also contact Boreal Science Customer Service via email, or phone 800-387-9393 for personal assistance.